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Terms and Conditions

These terms and conditions are valid for the online shop ‘’ represented by Auxility (UK) Ltd, Unit C2 / Matrix Point, 59 Mainstram Industrial PA, Birmingham B7 4SN.

E-mail contact: or

1. Coverage

These terms and conditions are valid for any order placed on ‘’. We do not accept other terms and conditions by the ordering party.

2. Orders

All orders placed are binding and – once accepted by us - will be produced and posted from our production site in Birmingham. Final order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered.

In case of production problems or production delays, you will be contacted immediately. In any such case you may cancel the order placed and any money paid to will be refunded.

Graphic designs can be uploaded and a 1:1 printable PDF preview is available for downloading to see the imprint of the stamp to be produced. The ordering party is therefore responsible for the quality uploaded. In case of poor quality uploaded we will contact the ordering party for an ‘OK FOR PRODUCTION’.

Important: The ordering party is responsible for entering the correct email address and the full postal address - including postcode - during the ordering process.

In order to avoid any tasteless and unseemly transactions we reserve the right not to process orders. In such a case the ordering party will be informed and any money paid will be refunded. Please note that we also support initiatives to prevent sales of equipment to be used for illegal purposes. Information may be shared with law enforcement.

Price changes may occur over a period of time and will be displayed online.

3. Payments

Payments can be made by paypal, credit cards or BANK payments in advance. Available payment options will be displayed during the ordering process.

Credit card payments are handled with a secure link (SSL) through and For details see their web page at and

Once credit card payment is processed our payment providers will also send a payment confirmation email to the ordering party.

For bank payment orders you will receive an order pre-confirmation with a pro forma invoice containing all necessary details for payment. Please allow 2-3 working days for payment to go through and orders to be despatched.

4. Delivery

All orders are shipped from our production site in Birmingham. We deliver within the UK by Royal Mail. Orders are normally posted within 24h and shipped with First Class Mail.

Special Delivery is available at extra cost.

Split shipments will be delivered at no extra cost.

Any special options such as express production etc. will be displayed during the ordering process. Additional costs will be clearly indicated.

In case of wrong delivery or damaged goods we grant a right of return within 20 days of delivery. For details please read our Returns and Refund policy below.

Compensation for any sort of damage is limited to 50% of total purchase value.

5. Returns and Refund Policy

We try to reach 100% customer satisfaction – which means as few returns and refunds as possible. In case you are not satisfied with any products we aim to make returns as quick and convenient as possible. Items can be returned within 20 days of despatch.

Bespoke items

Please note that bespoke items can only be returned and any refunds accepted if the product itself is faulty or we have made an error. As most of our products are bespoke please contact us with any issues as quickly as possible on so we can help you solve the problem.

Bespoke items: No returns / refunds for reasons such as spelling mistakes.

Faulty bespoke items: Can be returned within 20 days of despatch - if possible we will evaluate a replacement of your product together with you.

Stock items / faulty goods

Any stock items or faulty goods can be returned within 20 days of despatch.

All goods should be returned via an insured, traceable service to:

Auxility (UK) Ltd
Unit C2, Matrix Point
59 Mainstream Industrial PA
Birmingham B7 4SN

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded. Please allow 14 days for refunds to be processed and credited to your card if applicable.

Checklist for returning items:

  • Contact us to request permission to return the goods
  • On your delivery note please indicate items you are returning and the reason
  • Please use an insured traceable service when sending us the items
  • Please make sure goods are securely packed

6. E-mail-Policy / Privacy

The ordering party’s personal details will be used to handle the order only and the information will not be passed on to third parties. We are committed to ensuring that your data and your privacy is protected. For more details on our privacy policy please see Privacy Policy.

Auxility (UK) Ltd may send their customers information on new products and services from time to time. If a customer receives an Email he will be able to unsubscribe very easily. He will then no longer receive any Emails regarding our products and services.

7. Disclaimer

Auxility (UK) Ltd has taken every care in the preparation of the content of this website. However, to the extent permitted by applicable law, Auxility (UK) Ltd does not represent or warrant the accuracy or reliability of any of the information or content about any goods or services contained on, distributed through, or linked, downloaded or accessed from this website.

Auxility (UK) Ltd reserves the right in its sole discretion, but without any obligation, to make amendments or improvements to, or withdraw or correct any error or omission in any portion of the website without notice.

These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Last update: December 2019 - ©

Customer rating4.8/5

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